Every Story Matters
Hear from young adults who’ve experienced our care firsthand, parents who have trusted us with their loved ones through treatment, and professionals who look to us for compassionate, evidence-based support.
"I wouldn't be where I am right now without them, and I know that is a fact."
YOUNG ADULT TESTIMONIALS
"My daughter says she wishes she could be there all day - she looks forward to Mondays at The Dorm."
PARENT TESTIMONIALS
“The creators of The Dorm made an organization that is able to respond quickly and appropriately to an urgent need.”
PROFESSIONAL TESTIMONIALS
94% alumni would refer The Dorm
95% of parents gain new skills to support their family
98% of professionals find The Dorm responsive and supportive
FAQ's About The Dorm
How do you evaluate treatment program feedback and satisfaction?
At The Dorm, we take a multi-layered, data-driven approach to evaluating feedback and satisfaction across all stakeholders, including clients, families, referring professionals, and staff, to ensure that our treatment model continuously evolves to meet the needs of our community. We administer structured satisfaction and experience surveys at key intervals throughout treatment. We have gathered data from over 1,600 young adults, parents and professionals.
How does The Dorm collect feedback from young adult clients, parents and professionals?
We collect feedback through regular surveys and ongoing check-ins with all stakeholders. In-person, email, and phone communication are used to ensure a comprehensive and accessible approach to collecting data from clients, families, staff and referring professionals. All insights are reviewed by our Research & Innovation team to inform continuous program improvement and ensure our services reflect the evolving needs of our community.
How often does The Dorm invite feedback from clients, parents and professionals?
Feedback is invited at multiple points throughout the treatment journey. Clients and parents complete surveys at admission, throughout treatment, and discharge, with additional opportunities during group therapy and coaching sessions. Referring professionals are surveyed periodically to assess collaboration and the client admission process. This ongoing feedback cycle ensures continuous quality improvement across all levels of care.
Where can clients, parents and professionals share testimonials of their experience at The Dorm?
Testimonials can be shared directly with our team through post-treatment surveys, email follow-ups, or by contacting [email protected]. With consent, selected testimonials may also be featured anonymously in our Outcomes & Impact Report, on our website, or in educational materials to highlight the lived experiences of our community.